Frequently Asked Questions

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What are the recommended/min. technical requirements to access the service?
Our service is accessible from most modern laptops/desktop computers, smartphones, tablets and VR head-mounted displays that have an updated Operating System.
Please ensure that you have allowed microphone and webcam permissions from your browser. You can check this by following these guidelines: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en​
The recommended browser is Chrome or Edge. Although we offer access via other browsers too (e.g. Safari or Firefox), we focus on Chrome for now because it is the more widely used one. For more information visit: https://support.google.com/chrome/a/answer/7100626?hl=en. For VR, we recommend to use the device’s default browser or Wolvic (https://www.wolvic.com).
Do I need to register to use the service?
No. We only require registration for users who want to create their own avatar or their own space. Guests can simply join via clicking on a link.
Do I or others need to download software at any point?
No. Our service is available via simple web links, which means that all you need is a browser.
How can I use my (pre-existing) Ready Player Me avatar?
1.Enter any of our spaces/worlds we host.
2.Go to your Profile (top left) > Select Profile > Click on Your avatars > Click on the Ready Player Me button
3.Once the Ready Player Me interface emerges choose SIGN IN WITH READY PLAYER ME > enter the email you registered/created your avatar with and password.
What is the recommended amount of concurrent attendees per space?
We recommend a maximum amount of 50 concurrent attendees per each location. However, space admins can alter this capacity. Contact us if you have different needs or events in mind.
I need more info or support – can you help?
Absolutely. You can join our Discord channel (https://discord.com/invite/cNfG834), or use our contact form. Please be as specific as you can with the issue and we will come back to you.
I want to migrate a model I made/ I purchased from a library – will it work?
Our service accepts .gbl models created with commercial software or that come from most online libraries (e.g. Sketchfab, World Builder, Epic store). However, some models, might appear broken or might contain textures or polygon counts that are unfit for web distribution. 
At Captic, we cannot take responsibility for 3rd party content so please ensure that all models are as robustly designed as possible and take into consideration the fact that our service delivers web-based, multiplayer and cross-platform experiences.
For more information visit our Creator's Toolkit area.


I want to create a space – how do I access more technical information?
Full details of how to create a space are available here: https://bit.ly/CreatorToolkit_Captic.
I want to embed the space I built into my website -- how can I do this?
You can easily display a working version of a space on a website by embedding the link using the following code:
<iframe
        src="https:// (INSERT THE DIRECT SPACE DOMAIN HERE)"
        title="(INSERT THE SPACE NAME)"
        id="iframe"
        width="100%"
        height="100%"
        frameborder="0"
        allow="autoplay;fullscreen;camera;microphone;xr-spatial-tracking"
        allowfullscreen=""
      ></iframe>
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Last modified 20h ago